Terms of service.

These terms cover alterations and repairs at our Brunswick West and Collingwood / Fitzroy shops, and your use of this website. Alter Ego means Alter Ego Alterations Pty Ltd. Questions? Email hello@youralterego.com.au or ask at either shop.

Quotes and prices

Prices on this website are guides for the named alteration on one garment, in Australian dollars including GST. They aren’t fixed quotes or maximum prices. Listed extras are added to the guide price and can be combined.

Fabric, finish, construction and any extra work can change the price, so we’ll always check your garment and confirm the quote before we start.

Bridal quotes given by email or over the phone are estimates only. We need to see the dress in store before we can confirm the work and the price.

Payment

Payment is due when you drop off your order. For some jobs we can accept a 20% deposit at drop-off instead, with the rest paid when you collect.

Changing your mind

If you cancel after we’ve started, you may need to pay for the work we’ve already done. We’ll refund the rest of what you’ve paid.

Turnaround and express

Most simple jobs are ready in 3–5 days, and more complex work in 1–2 weeks. In a rush? Express options are available for an extra fee. Bridal work usually takes 2–4 weeks, and express bridal work can be done within a week for an extra fee.

Express rates are 30% for same-day, 20% for next-day and 10% for two-day work, or 40% for same-day and 30% for next-day on Saturdays. Express depends on how busy we are, so we’ll confirm it and your pickup time before we start. Express surcharges are added to the price of the work.

The ready date we give you is our best estimate. We’ll text you when your order is ready to collect.

Collecting your order

We hold finished orders for 90 days from the day we let you know they’re ready. We’ll remind you before then, and if an order still isn’t collected after 90 days, we may donate it. If you need us to hold yours for longer, please get in touch.

Delicate and vintage garments

Some garments are fragile, worn or vintage, and their fabric or seams can tear, fray or mark however carefully we work. If we think there’s a risk, we’ll tell you before we start. If you ask us to go ahead, we aren’t responsible for damage caused by the garment’s existing condition, unless we didn’t take proper care.

Our 100% promise

If you’re not 100% happy with our work, bring it back within one month of pickup and we’ll make any reasonable adjustments for free.

The promise doesn’t apply if we did exactly what you asked, or if you simply change your mind.

Your rights under Australian Consumer Law

Our services come with guarantees under the Australian Consumer Law that can’t be excluded. Our promise is on top of those rights, and nothing in these terms, including the section on delicate and vintage garments, limits them.

Using this website

We keep the information on this website as accurate as we can, but service details, prices and opening hours can change. Opening hours are kept up to date on Google Maps, so please check there or call your shop before a special trip. Links to other websites, such as Google Maps, are provided for convenience, and those websites have their own terms.

Photos and reviews on this website are shared with our customers’ permission. Please don’t copy them without asking us.

Your information

Our privacy policy explains how we collect, use and look after your personal information.

Changes to these terms

We may update these terms from time to time. The version on this page applies from the date shown.

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